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The Essential Sage
Sage Programmes
» Collaborative Value-Chaining
» Corporate Wellness
» Customer Service
» Durable Leadership
» High-Performance Teamwork
» Leader/Manager Mentoring
» Managing for Results
» Maximum-Yield Selling
» Personal Effectiveness
» Persuasive Communication
» Presenting With Power
» Project Management
» Strategic CSR
» Training Skills
» [Win]2 Negotiation Skills
 
Sage Points of View
» Our Philosophy & Values
» Our Mission
» Life changing experience
» Self Discipline
» Stress Management
» Power of Positive Speaking
» Empowerment
» Effective Selling
» Employer of Choice
» Science or the Mind
Service Delivery The Excellent Way
Pricing to be competitive does not mean lowering prices to attract business. It is about having a real edge that justifies the customer saying, yes, I am happy with the value I received. We believe that true excellence in service, which is sustainable, will enable the type of customer reaction we have just described and that is what our program will support you to achieve.
Range of Possible Content
 
  • Developing a service culture
  • Service excellence A systems approach
  • Profiling and selection criteria for service people
  • Customer interaction skills:
  • Explaining skills
  • Listening skills
  • Influencing/selling skills
  • Telephone skills
  • Managing disagreement
  • Problem solving skills
  • Negotiating skills
  • Sustaining effort Managing stress
  • Teamwork skills
Delivery Modes

One or two day program with content customized to suit the specific need. We can also modularize the program for delivery over one or two hour periods.

We can also support review of the service delivery system to ensure it can sustain the quality that makes a difference in your market.

 
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